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Shipping & Returns


Shipping Policy

Thank you for visiting and shopping at South River Candles. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $50 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

South River Candles ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

South River Candles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).


South River Candles is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

[Your Company] will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:


We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Return & Exchange Policy

Thank you for choosing South River Candles to make your purchase. Though we hope you are satisfied with the products you received, if for any reason you are unsatisfied with your purchase, you may take steps to return it for a [full refund].* Read below to see our full return policy and everything you need to do to contact the right customer service party for your needs. We want you to be satisfied with your shopping experience and will do everything outlined in the policy below to improve it. *Clarify the returns you offer on merchandise, especially if your company has extenuating circumstances for certain kinds of items, conditions, or times of year. This information could include whether you offer a full refund, exchange, store credit, both or either/or, or any combination of potential return conditions. Returns and Return Process In this section, stipulate how long customers have to return items they are unsatisfied with, including the eligibility of certain items and the conditions of its packaging. Edit these statements: All item returns have to be returned postmarked within 10 of being purchased. Returned items need to have their intact original labels and packaging, as well as remaining in new/unused condition. To return unsatisfactory items, please contact our team at SOLECREATIONSHOME@GMAIL.COM  to receive your unique Return label. After stipulating the return process, inform your customers about their financial responsibility for the return. Choose from the following statements: • Remember that you are responsible for charges on return shipping. You should also save your tracking number so you can check when your merchandise returns to us.  • Remember that you can use a prepaid shipping label included your package to return your merchandise. [We will pay or reimburse the return shipping charges/ By using the prepaid label, we will deduct $X from your purchase to reimburse you on the return shipping] Refund Process Clarify the process and timeline of your customers’ refunds on their items by editing this statement: Once we have received your returned item and inspected its condition, your [return or exchange] will be processed in [10]. Please allow that amount of time for us to process your [return or exchange] before contacting us on its status. Customers who paid with credit cards should allow 1 to 2 cycles for their refund to show up on their statements. [You will receive an email from us once your return finishes processing and your refund is on its way.] Damaged Item Return These items can’t be [returned/exchanged]: [list the items]. If you received a product that was damaged or not working, contact our customer service team using the form below to begin the process of your [refund/exchange]. 

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